Community Outreach Coordinator |
| Location: | Carmel, IN |
| Salary Range: | $45,000 |
| Exempt/Non-Exempt: | Exempt |
| Benefits: | Medical, Dental, Vison, LTD, 401k and Vacation |
| Type: | Full Time |
| Location: | Stratford at West Clay |
| Description: | The Community Outreach Coordinator works the Executive Director and Sales and Marketing Department as both a developer of outside sales and a coordinator of account-based referrals; conducts assessments of prospective clients and makes recommendations on appropriate level of care; assists in event planning for our community - resident and prospect marketing events. |
| Duties: | Assist the Marketing Department in development and implementation of an effective marketing plan.
Establishes referral sources working with hospitals, physicians’ groups, lawyers, financial advisors and others as appropriate; schedules regular visits to foster relationships.
Assess prospective clients for assisted living; and provides information and makes recommendations for appropriate level of care.
Assist in hosting events at the community for qualified prospects and referral sources; seek and build positive relationships with the surrounding community, particularly referral sources.
Join community groups and attend meetings to build good will in the surrounding area, educate members about your community, and develop positive relationships.
Assist in maintaining up-to-date records of all communications with referral sources using the appropriate system.
Possess and maintain a strong knowledge of the community, its benefits, the services provided, the customers, and employees.
Assist the marketing department in maintaining or exceeding budgeted census.
Assist with the preparation of regular reports and providing updates to the Executive Director regarding sales achievements, status of interested prospects, and implementation of the marketing plan.
Practices positive resident and prospect relations; responds appropriately to concerns and requests and provides timely follow-up; directs feedback and request to supervisor.
Maintain confidentiality of resident, employee and company information.
Demonstrates a working knowledge of Resident’s Rights through exemplary,
consistent application of the principles in all aspects of resident care delivery, staff counseling, and ancillary service delivery.
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| Qualifications: | Licensed Practical Nurse (LPN) or Registered Nurse (RN) state license is required (or must have applied for transfer of license from another state).
One (1) to three (3) years’ experience in the field of gerontology; experience working in long-term care or a related field is preferred.
Minimum of two (2) years’ experience in marketing or sales in long-term care or related field is preferred.
Experience in cultivating and managing accounts; with local real estate, civic and healthcare business with established contacts preferable.
Should have the following skills:
Excellent knowledge of professional medical practice and care.
Excellent knowledge of organization policies, regulations, and procedures to administer patient care.
Excellent skill in taking medical history and vital signs, assessing medical conditions, and interpreting findings.
Excellent knowledge of nursing and medical practices and procedures, as well as laws, regulations, and guidelines pertaining to extended-care facility operations.
Excellent ability to interact and communicate with a variety of people, both on a one-on-one basis and in meetings and group presentations; must be able to relate to and work with ill, disabled, emotionally upset, and sometimes hostile people; must be able to communicate in a manner understandable by older adults.
Above average organizational and administrative skills.
Self motivated for success; ability to handle multiple tasks simultaneously.
Excellent project management skills with detail orientation; excellent diplomatic and negotiation skills.
Must be flexible and willing to adjust to changing environments and schedules.
Proficient computer skills, including working knowledge of Microsoft Office, e-mail systems, and Internet browsers.
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